We aim to provide our Securityholders with the highest possible level of service, however we recognise sometimes things may go wrong. We have an internal complaints handling procedure in place to ensure that the concerns of our Securityholders can be investigated and resolved quickly, fairly and inexpensively. Should you have a complaint, please put it in writing and address it to:

The Incidents Handling Officer
GEO Property Group
PO Box 7720
GCMC QLD 9726

If you are not satisfied with our final answer to your formal complaint, you can take matters further and ask an independent complaints scheme to review your complaint. GEO Management Limited is a member of the Financial Ombudsman Service (FOS).

FOS provides free advice and assistance to consumers to help them resolve complaints relating to members of the financial services industry. Upon receipt of a complaint, FOS will contact both parties and attempt to resolve the matter by conciliation of the parties. Each complaint is taken on its merits and dealt with in a fair and unbiased manner. The contact details for FOS are: